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Customer Service

Why Buy from Us?

  1. Free Shipping & No Sales Tax
  2. Reputable
  3. Privacy
  4. Secure Transaction
  5. 120% Low Price guarantee
  6. 14-Day Money-Back Guarantee
  7. Fast Service
  8. Responsible and Accessible

1. Free Shipping & No Sales Tax

The Best things in life are Free.....like Free Shipping!

2. Reputable

We are proud members of Yahoo! Shopping network and have achieved the highest rating possible. It is the five-star Top Service rating.

3. Privacy

We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spams to our customers.

4. Secure Transaction

We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.

5. 120% Low Price guarantee

copyluxury.cn offers low prices on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), even if it's an "advertised special," we will meet or beat the competitor's price. To receive your discount, please contact us at [email protected]. (This guarantee excludes closeouts, liquidations, store specific coupons or rebates, and clearance items)

6. 14-Day Money-Back Guarantee

We want you to be completely satisfied with every item that you purchase online from copyluxury.cn. If you are not satisfied with an item that you have purchased from us, you may return the item within 14 days of the order date for a full refund of the purchase price, minus the shipping & handling fees. Please read our Return Policy for more information. (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.)

7. Fast Service

Our goal is to ship out all customer orders that are in stock within 24-48 hours. In fact, most in stock orders placed within 48 hours

8. Responsible and Accessible

Our customer service department answers emails within 24 hours or the next business day. Our goal is to answer all customer emails within the same business day. If you have any questions or comments, please send them to [email protected]
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